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Gas Safety

Every year we are legally required to carry out a gas safety check on all gas appliances we own in your home. It is important that you know how to be gas safe and what to do in a gas emergency.

What is a gas safety check and how can you help?

Faulty gas appliances and fittings and blocked flues can put you at risk of gas leaks, fires, explosions and carbon monoxide poisoning. Our professional technicians need to be able to carry out vital checks on appliances and structures to ensure they are safe.

If you own the gas appliances in your rented property, in most cases this is the gas cooker, your landlord is not responsible for getting them safety checked. However, we will undertake a visual check of these appliances and attached flues, and have a responsibility to isolate them if deemed dangerous.

You can help us carry out these checks by allowing us first-time access to your property every 12 months. You could win £50 worth of shopping vouchers by letting us in first time.

What to do in an emergency

If you think you smell gas, ring National Grid on 0800 111 999 immediately.

It is vital that you follow the instructions below:

  • DO NOT turn electric switches on or off
  • DO NOT smoke
  • DO NOT use naked flames
  • DO NOT use any intercoms, door entry systems or mobile phones
  • DO turn off the gas at the meter
  • DO open doors and windows
  • If the smell of gas persists evacuate the building.

The National Grid will need some of the following information:

  • Full address including post code
  • Name of caller/tenant
  • Telephone number
  • How long has there has been a smell of gas/gas leak?
  • Where the smell/leak is coming from?
  • Where the meter box is
  • Has the gas been turned off at the meter?
  • Are there any children or old people in property?
  • Any special visiting/access requirements.

For deaf or hard of hearing customers: Call Minicom/Textphone – 0800 371787

Key information

  • Futures Housing Group must, by law, use only Gas Safe registered contractors to fit and maintain gas installations;
  • All appliances must be checked at least once a year. If Futures Housing Group-owned gas appliances in your home have not been checked during the last 12 months, you should contact us immediately;
  • Gas Safety Regulations state that you must not use appliances which are considered dangerous or allow anyone else to use them;
  • If you have a gas appliance, make sure that it is fitted by a GAS SAFE registered installer and arrange for it to be serviced at least once a year. If your home is fitted with gas central heating, Futures Housing Group will arrange for this to be serviced;
  • To work efficiently and safely, gas appliances need fresh air. Ventilators should be kept free from blockages to avoid the build-up of dangerous fumes;
  • If you are sleeping in rooms with gas fires or fires and back boilers, make sure that you inform Futures Housing Group;
  • Do not, in any event, heat your kitchen with your oven;
  • It is a legal requirement that as a responsible landlord any gas appliances present in your home must have an annual safety check. However, we would encourage customers to carry out their own monthly checks of Smoke and Carbon Monoxide alarms and;
  • It is a condition of your tenancy that you allow access to companies appointed as our approved gas contractor for the purpose of carrying out the annual gas safety check.
  • Last updated: 04/05/2016

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