The easiest way to report a repair online is through My Account.
Before you report your repair
Check if the repair is your responsibility or ours using the Repair Responsibilities factsheet.
How to report a repair
- Report non-emergency repairs at any time using My Account.
- You can also log a repair using our enquiry form here.
- Our out of hours, emergency only service can be reached on 0300 456 2531. Please note that this service is only to “make-safe” any immediate hazards and is not a full repairs service.