If you are an existing Futures Housing Group customer in Derbyshire or Nottinghamshire, please click the button below.

My Account


If you are an existing Futures Housing Group customer in Northamptonshire or Cambridgeshire, please click the button below.

My Account

Your rent – Frequently Asked Questions

Here are some of our most frequently asked questions about rent, if you can’t find the answer you’re looking for, get in touch.

Included in this page:

If your question is about Direct Debits, visit our separate page for Direct Debit FAQs.

Why am I being charged extra this year?

Futures Housing Group, like many housing associations and providers, is legally obliged to charge for every Monday within a financial year. This means we will charge an extra week’s rent in this financial year as there are 53 Mondays instead of 52.

If you’re struggling to pay your rent then you can contact our Money Advice team by calling us on 0300 456 2531. 

Why has my rent gone down?

Since April 2016 Futures, as with all social landlords, has had to reduce rents each year by 1%. Rents will continue to drop by 1% until April 2019.

Amenity charges and service charges may increase.

Can I use and see my rent account online?

Our self-service portal, My Account, means you can manage all aspects of your tenancy with us online. As well as seeing your current rent balance and payments, you can also make payments, update your details and book repairs on any device, anytime, anywhere.

How does Futures use the rent it charges?

The income we receive from rent is used to manage and maintain your homes as well as building new homes. As a social housing providing all the money we receive is ploughed back into our services.

What can I do if I disagree with my rent charge?

If your total rent has increased and you are an assured tenant and you disagree with the amount set for your home you can appeal using the government’s First-Tier Tribunal. Further help and information is also available from the Citizens’ Advice Bureau.

Do I need to pay my rent in advance?

Yes, your agreement with us states that your rent should be one week in advance, this means your rent account balance should never be less than £0.00.

What is my Amenity Charge for?

If you have an assured tenancy with us you will pay an amenity charge as well as your rent, this charge goes towards the cost of maintenance of all Futures’ green spaces.

What can I do if am struggling to pay my rent or other bills?

Our free confidential Money Advice team is on hand to support any customers who are struggling with finances. The team can help with making sure you are claiming all the benefits you are entitled to, debt advice, priority payments and household budgeting. We also have an online budget calculator.

  • Last updated: 27/02/2017

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