The allpay system which some customers use to pay rent and for services will be unavailable for a short time this weekend.
From 10pm on Friday, 9 February, until 7am on Saturday 10 February the allpay app and website will be unable to take payments, while the system is upgraded.
Payments can still be made using My Account, direct debits and standing orders.
allpay Limited is the UK’s leading payments specialist which Futures Housing Group uses to help customers pay bills simply and quickly.
Allpay Mobile App
For a quick and easy way to pay your rent at the touch of a button, download the FREE allpay app for your Apple or Android smartphone from your app store.
Create your allpay account online at www.allpayments.net (your payment reference is the long number on your allpay payment card).
Then log into your account via the app, where you can then store your payment reference number and bank card details so you don’t have to enter them every time. You can store these securely by creating a four-digit pin number so you don’t need to go through a lengthy login process each time you use the app.
Allpay Rent Payment Card
You can pay using your allpay rent payment card at over 22,000 Paypoint locations, including newsagents, convenience stores, supermarkets and off licences, with most open long hours, seven days a week. Find your nearest allpay outlet.
Visit the allpay website to pay securely online. You will need your own valid email address, your allpay rent payment card and a debit or credit card. There is no charge for using your allpay card but you will be charged if using a credit card.
If you are experiencing difficulties using allpay please contact them directly by email or by calling 0844 557 8321.