If you are an existing Futures Housing Group customer in Derbyshire or Nottinghamshire, please click the button below.

My Account


If you are an existing Futures Housing Group customer in Northamptonshire, please click the button below.

My Account

Important information for Your Account customers

Update your browser to avoid problems with Your Account

Some major improvement work to Your Account (Futures’ customer self-service area), means that some customers who use older browsers to view the internet may experience some incompatibility issues.

To help you continue to use the service, we have created this table to let you see which browsers need to be updated.

It’s always a good idea to update to the latest browser version as new releases are more secure and allow you to look at the websites you enjoy the most in the best possible way.

If you have any of the browsers in the red column installed on your phone, tablet, laptop or desktop computer, then follow the link on the right to get the most recent version and avoid any interruption.

To find out what browser your computer users, click here:

Your Account

Your Account is free for all Futures Housing Group Customers, and allows you to manage all aspects of your tenancy with us online and helps you avoid waiting on the phone.

To make sure that this service is working as it should, we occasionally apply essential upgrades so that the system is as secure and accessible as possible.

Through Your Account, you can book a repair, pay your rent, view your balance and more whenever you want.

You can sign up for Your Account at any time, just hit the button in the top right of your screen from any page of our website and follow the instructions.

BrowserCompatible versions with default optionsCompatible versions with options enabledIncompatible versionsCurrent version(s) (as of February 2017)

Internet Explorer
11 and Edge8, 9 and 107 or earlierExplorer 11 or Edge

Internet Explorer (mobile)
11 and Edge on Windows Phone 8.1 and later10 on Windows Phone 89 and earlier

Google Chrome
22 and later (all releases since Sep 2012)21 and earlierChrome 56

Mozilla Firefox
27 and later (all releases since Feb 2014)23 to 2622 and earlierFirefox 51

Apple Safari
7 and later on OS X 10.9 and later6 and earlierSafari 10

Apple Safari (mobile)
6 and later on iOS 5 and later5 and earlier

12.18 and later (all releases since May 2014)10 to 12.179 and earlierOpera 42

Android Browser
Android 5.0 (Lollipop) and later (all releases since November 2014)4.4.4 and earlierNougat 7.1.1

What is a browser?

An internet browser is the application you use to look at content on the internet. Your phone or tablet device usually has one pre-installed and automatically launches when you tap a link that you want to view.

Typically, on an iPhone, this will be called Safari whereas Android users will usually have a globe icon which is labelled as “Internet” or a version of Google Chrome.

If you use a laptop or desktop computer to access the internet, this will be slightly different depending on they type of computer you use. Most Windows or PC computers have Internet Explorer or Edge installed when you first boot it up.

For anyone using an Apple computer such as an iMac or MacBook, you will see Safari installed.

Other popular browsers include Firefox and Opera which can be installed for free via a download from their websites.

All of these applications do the same job, so all you need to know is which one you have or want, and make sure you have the latest version to keep you safe and can continue to access the services you need.

  • Last updated: 11/04/2017

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