If you are an existing Futures Housing Group customer in Derbyshire or Nottinghamshire, please click the button below.

My Account


If you are an existing Futures Housing Group customer in Northamptonshire or Cambridgeshire, please click the button below.

My Account

Cracking the Universal Credit Illusion

Universal Credit is a new single payment for people who are looking for work or on a low income. It replaces:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credits
  • Working Tax Credits
  • Housing Benefit

It isn’t an illusion, so like a magician you need to know tricks to manage the change. The secret to cracking Universal Credit is knowing it’s coming and being prepared.

Find out everything you need to know using the Government’s Universal Credit information page.

There’s also a ‘Quick Guide to Universal Credit‘ that will take you through the basics to give you a better understanding. 

Ensure you have a clear rent account.

Get Online – Universal Credit can only be claimed online.

Sort out a budget – For the first time, Universal Credit will be paid in one single payment. Once you apply, it also takes around five weeks for the claim to be confirmed, so you will need to budget. Use our online budget calculator to see what you’ve got coming in and going out.

The Universal Credit Personal Planner is also available to help you prepare for this change.

If you fall into arrears with your rent, please get in touch with us as soon as possible so we can help. Watch our 60-second guide to the arrears process or take a look at our debt advice.

Changes to Direct Debits to keep customers in credit

To help keep our customers secure in their homes while preparing for the continued rollout of Universal Credit, we’ve changed the way we calculate direct debits.

The changes were introduced in April 2018 for one year and will help to keep your rent account four weeks in credit. Learn more or read our FAQs.

  • Last updated: 18/10/2017

©2017 Futures Housing Group | Futures Housing Group and Futures Greenscape.
Registered Office: Asher House, Asher Lane Business Park, Ripley, Derbyshire DE5 3SW. | Award Winning Design Agency – GSD®