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Domestic Abuse Support

Domestic violence is one of the biggest issues in society today but a large proportion of this goes unreported. We are committed to looking out for the signs and tackling domestic violence in our communities.

Sometimes, signs of abuse or vulnerability are not that easy to spot and although you may get a feeling that something isn’t right, it can be hard to act on without any evidence.

If you are experiencing domestic violence or are worried about a family member or friend, we urge you to take immediate action. You can call us, speak to a member of our team or contact the local authority in your area.

If you think a crime has been committed or someone is in immediate danger, always dial 999.


Things to look out for

  • Has someone tried to keep you from seeing your friends or family?
  • Has someone prevented you from studying or going to work
  • Does anybody constantly check up on you or follow you?
  • Are you ever afraid of someone close to you?
  • Does somebody constantly belittle or humiliate you, or regularly criticise or insult you?
  • Do you feel like you’re constantly ‘walking on eggshells‘?
  • Have you been forced into sex or to perform sexual acts you haven’t wanted to?

If you answered yes to one or more of the above questions, then you may be experiencing domestic abuse. 


Support available

Help for men: The Men’s Advice Line (tel: 0808 801 0327) is a confidential helpline for men experiencing domestic violence from a partner, ex-partner or family member. Calls are free and do not appear on itemised bills. 

Help for women: The National Domestic Violence Helpline (tel: 0808 2000 247) is run by fully trained female support workers and volunteers. All calls are free and most will not show up on your phone bill, you can double check this with the team if you’re concerned. 

Help for LGBT+: Galop is an anti-violence charity for the LGBT+ community combating hate crime, sexual violence and domestic abuse. You can call them on 0800 999 5428.

Are you concerned about your own abusive behaviour and need support? Call Respect on 0808 802 4040. Calls to this number are free and do not appear on itemised bills.

How to report abuse taking place in FHG properties

Please contact our Customer Services team on 0300 456 253 during office hours or send an email to Just leave your details and how and when you’d like to be contacted and a Neighbourhood Officer will call you back within 1 working day.

Please remember to ring 999 straight away if you or someone close to you are in danger.

More information and support

Staying safe online

Making a safety plan

Supporting children and young people

Worrying about someone else


Make a Stand pledge

We have signed a pledge to tackle domestic abuse in partnership with the Chartered Institute of Housing, Women’s Aid and Daha. As a housing association, we house and employ thousands of people which means we need to make a stand and support our people.

The pledge gives housing associations the opportunity to sign up to make four focused commitments to provide support for people experiencing domestic abuse. We commit to doing the following by September 2019:

  • Put in a place and embed a policy to support residents who are effected by domestic abuse
  • Make information about national and local domestic abuse support services available on our website and in other appropriate places so that they are accessible for residents and staff
  • Put in place a HR policy, or amend an existing policy, to support members of staff who may be experiencing domestic abuse
  • Appoint a champion at a senior level in our organisation to own the activity we are doing to support people experiencing domestic abuse

We are also committed to training our members of staff to raise awareness of domestic abuse and how we should deal with it along with providing support from partner organisations on a regular basis.


  • Last updated: 03/12/2018

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