From December 2018, Futures Housing Group has improved its customer offer with a new consistent and clear definition of the repairs and work we can and cannot do at our customers’ homes. By being clearer about what we will and won’t do, it means we can improve our offer on the most common repair quests and improve the service our customers receive.
They are split into three categories:
- Priority response – work will be complete within 24 hours. Click here for the full list of priority responses.
- Fast response – work will be complete within four working days. Click here for the full list of fast responses.
- Standard response – work will be completed between 10-25 days. Click here for the full list of standard responses.
For a full list of the repairs and work we will not respond to, click here.