Working closer with customers in communities
From September, Futures will be working even closer to our customers in Daventry when the housing provider closes its Nene House office to the public.
The building, on Sopwith Way, will no longer be open to customers from 31st August with teams using new technology to work directly with customers in their homes instead of in offices.
By reducing the amount it spends on renting offices, Futures plans to better invest the money in enhancing services and providing more new homes.
At the same time, the landlord is improving its digital services so customers can do far more online including live webchats, Facebook and Twitter and a self-service system called My Account.
Suki Jandu, Group Director of Customer Experience, said: “As an innovative business, we’re using new technology and working practices to create a more agile workforce which no longer needs to work from a desk in an office.
“Mobile devices and virtual systems mean our teams can take services straight to a customer’s living room where they are able to be far more effective and efficient.
“The money we aim to save from closing the offices will be invested in boosting the quality of our services and developing new homes to help ease the housing crisis which grips the UK.
“This is an exciting time for us and our customers and I really do look forward to Futures providing an even better service than before with our new way of working.”
Futures has produced these frequently asked questions for its Northamptonshire customers that may have queries about the Nene House office closure.