Derbyshire/Nottinghamshire

If you are an existing Futures Housing Group customer in Derbyshire or Nottinghamshire, please click the button below.

My Account

Northamptonshire/Cambridgeshire

If you are an existing Futures Housing Group customer in Northamptonshire or Cambridgeshire, please click the button below.

My Account
X

Latest News

Derbyshire woman’s human touch gets national award recognition

A Derbyshire woman has received a national award nomination for her support in helping social housing customers save more than £40,000.

Sam Allsopp from Futures Housing Group, which manages around 10,000 properties across the East Midlands, is a finalist for the Money Adviser of the Year awards at the National Money Advice Awards, which celebrates people and organisations which demonstrate excellence in helping customers with their finances.

Sam was nominated after several customers praised her for her “down to earth, human and friendly support” to 380 customers in the last 12 months, with savings totalling around £40,500.

Sam said: “The award nomination is a real surprise, I had no idea about it.

“My approach to my work has always been to think about how I would feel in my clients shoes, and to help them as best as I can. Lots of people can get extremely stressed when it comes to their finances and things can spiral out of control. I just try to work with them to get that control back.”

Futures customer Susan, from Heanor, Derbyshire, was struggling to manage her finances before she met Sam. 

Susan said: “I don’t know where I’d be without her. It’s not just about the money, it’s about the support and everything else she’s done for me. I wasn’t coping at all.

“I was down in the dumps, I’d got nothing. I had no washer, no heating or anything, she helped me get that and I can get my life back on track. 

“I don’t think I’d be here without her, I was so down.” 

Suki Jandu, Group Director of Customer Experience and Assets, said: “It’s no surprise that Sam has been recognised for the Money Advice awards, her approach is excellent and shows genuine compassion and empathy for her customers.

“We have a highly performing Money Advice service which focuses on early intervention and personal support to people who are struggling with their finances. The teams achievements supporting many customers is testimony to our focus on helping them to manage and stay out of debt.”

Sam will find out if she has won the award at Money Advice Awards ceremony in Manchester on 10 June.

You can find out more about our Money Advice service, including our top tricks and tips, here.

  • Last updated: 10/06/2019

©2017 Futures Housing Group | Futures Housing Group and Futures Greenscape.
Registered Office: Asher House, Asher Lane Business Park, Ripley, Derbyshire DE5 3SW. | Award Winning Design Agency – GSD®

X
X
Cookie Control

Futures Housing Group uses cookies to improve your user experience. Some are essential for our website to work, but for others you have a choice over which ones you’re happy for us to use.

Please set the controls below to enable or disable the types of cookies shown and then click “CONFIRM” to agree to the use of these cookies.

What are these?

What are these?

Nice to have Cookies

Nice to have cookies are ones which make our website easier to use.

They are:

AddThis

AddThis is a content sharing platform integrated into this website. Allowing AddThis cookies allow you to share this website or a specific page from the site to your social media channels via the sharing buttons provided. If you would prefer not to allow these cookies you can still share this site to social media although the buttons provided on the site for ease of use will not appear.

For more detail please see our Cookie Policy.

back

Marketing Cookies

Marketing cookies may be turned off without affecting your experience of our website.

They are:

Google Analytics

Google Analytics cookies provide us with data about visitor usage patterns on our site. They allow us to count the number of visitors and to see how they move around the site when they are using it. This helps us to improve the way our website works, for example by making sure visitors are finding what they need easily. Visitors to the site remain anonymous.

For more detail please see our Cookie Policy.

back