Our approach to value for money is right at the heart of our objectives and values as a housing and community provider and social business.
It’s about delivering what matters to and makes most difference for our current and future customers. We also believe in value for money – investing in our people, customers and neighbourhoods to build communities that thrive and last.
Take a look at our full Annual Report & Value For Money Self-Assessment for 2017/18 here.
What it means to us
Value for money is often defined as being about the three ‘e’s: being effective, efficient and economical. We agree, but go further by adding two more ‘e’s. We want everyone affected by and involved in our business everywhere we work to feel and be part of delivering true value.
Our quality and price pledge
We aim to deliver services that match the top performing 25 per cent of similar housing providers, at a reasonable cost that’s no more than the mid-point charged by our peers and competitors.