Whatever your reason for wanting to move on, we can help.
If you move home you need to end your tenancy
You should do this by:
- Giving us four weeks notice in writing
- Ending your tenancy on a Sunday
- Completing our Notice to End A Tenancy Form. You can also get this from our Customer Services team
- Making arrangements to clear the property and return the keys
When you end your tenancy we will:
- Provide you with a receipt for the notice that you provide
- Write to confirm receipt of this and confirm the date that your tenancy ends
- Tell you how much rent you need to pay to have a clear account
- Send you an end of tenancy questionnaire to complete
- Arrange to inspect your home before you leave
If you need to end a tenancy on behalf of a relative or friend please contact us.
Ending a tenancy on behalf of a someone who has died
If you are ending a tenancy on behalf of a relative who has died, you will need to complete the Notice to End A Tenancy Form.
The property will need to be cleared and you can take as much time as you need to do this, however, you need to be aware that rent is due until the keys are received from the next of kin. If the relative was claiming housing benefit, then the benefit will end from the Sunday following the date of death.
In order to bring the tenancy to an end, we will also need a copy of the death certificate when bringing in the keys and termination form.
If you still owe us rent when you vacate your property
If you leave your property and have outstanding rent or charges to pay, we will contact you and advise you of how to pay them off. Please read our Former Tenant Arrears FAQs for more information.
If you have a Telecare alarm
If you have a portable Telecare alarm, don’t forget that you need to arrange for us to collect this before you hand in your keys. You can arrange this with our Customer Services team.
Handing in your keys
You need to return your keys to Futures Housing Group by 12pm the next working day following the end of your tenancy (the Monday, or Tuesday if the Monday is a Bank Holiday).
What you need to do when you leave the property
When you leave you need to:
- Leave your home and garden in good condition
- Clear the house of all your furniture and belongings
- Replace any fittings you have broken
- Make sure that your rent account is up to date
- Return all the keys – don’t forget communal area keys
- Let Housing Benefit know when you leave.
When you leave you must not:
- Leave anyone else living in your home
- Leave any of your belongings behind or you will be recharged for disposal
- Owe any rent.
Other people to contact when you leave
There are a number of people you need to tell when you move home, these include but are not limited to:
- Water, gas and electricity companies
- Your GP and dentist
- Bank and insurance providers
- TV licensing
- Phone companies
- Passport office
- Housing Benefit and Council Tax departments.