Repairs are put into one of three categories to ensure the most serious repairs are dealt with first.
We aim to attend 95 per cent of emergency calls within four hours.
We attend responsive repairs within 25 calendar days. We aim to make an appointment for and attend 95 per cent of these within 14 calendar days.
We carry out non-responsive repairs on a planned basis. This allows us to package work together by area and means work can be planned and completed at a reduced cost. We aim to make an appointment to complete these works within 90 days of your first contact.
Right First Time
We aim to carry out all works at a single visit to minimise the inconvenience caused to our customers. We aim to achieve 90 per cent of works with one visit, although on occasion we may need to revisit your home should the works required differ from what has been reported or where the diagnosis reveals the need for additional and or replacement materials. In such circumstances we will make an appointment convenient for you to return and complete the work required.
To find out about chargeable repairs, repairs that are due to damage or neglect by you, contact us.