Repairs are put into one of three categories to ensure the most serious repairs are dealt with first.
We aim to attend 95 per cent of emergency calls within four hours (except after 10pm when we leave some repairs until the following morning). We will complete temporary repairs within 24 hours.
Appointable Responsive Repair
We aim to complete 75 per cent of all appointable responsive repairs within 14 calendar days. We will complete these repairs within 25 days.
We are working towards carrying out non-urgent repairs on a cyclical basis. This will allow us to package work together by area and means work can be planned more easily, carried out at reduce costs and that more repairs can be completed. We will respond to programmed repair work within 12 months.
To find out about chargeable repairs, repairs that are due to damage or neglect by you, contact us on 0300 456 2531 or email@example.com.