If you are an existing Futures Housing Group customer in Derbyshire or Nottinghamshire, please click the button below.

My Account


If you are an existing Futures Housing Group customer in Northamptonshire, please click the button below.

My Account

Your rent – Frequently Asked Questions

Here are some of our most frequently asked questions about rent, if you can’t find the answer you’re looking for, get in touch.

Included in this page:

Why has my rent gone down?

The government is currently discussing legislation which will require all Landlords who are regulated by the Homes and Communities Agency (HCA) to reduce basic rents by 1% per year for the next 4 years, commencing 2016/17.

How is my rent increase calculated for 2017-2018?

The amount your rent can increase by is stated in your tenancy agreement.

If you are in a Five Doorways property or you pay market rent your rent will be increased by the Consumer Price Index (CPI) plus 1% (a total of 2% of your weekly or monthly basic rent).

If you rent a garage, this will be increased by 50p per week (+ VAT where applicable)

Service charges will be increased by RPI as at September 2016 (2%) unless you live in Northamptonshire where the amenity charge will be increased by RPI (as at September 2016) + 5%. This is to move these charges in line with Derbyshire customers.

I heard rents were going down by 1%

Only those Registered Providers regulated by the Homes and Community Agency (HCA) are required to lower their rents by 1%. This means if you pay market rent or you live in a Five Doorways property your rent is not regulated by the HCA.

Can I use and see my rent account on the internet?

You can manage all aspects of your tenancy, including rent, through Your Account – our online customer self-service portal.  

Derbyshire customers can log-in here.

Northamptonshire customers can log-in here.

How does Futures use the rent it charges?

The income we receive from rent is used to manage and maintain your homes as well as building new homes and providing other services.

What can I do if I disagree with my rent charge?

If you are an assured tenant and you disagree with the individual rent set for your home you can appeal to the First-Tier Tribunal (Property Chamber).

If you want to appeal you may find it useful to seek advice from a law centre or Citizens Advice Bureau.

Do I need to pay my rent in advance?

Yes, your agreement with us states that your rent should be one week in advance, this means your rent account balance should never be less than £0.00.

What is my Amenity Charge for?

The amenity charge applies to all Assured Tenancies. The charge covers costs such as our ground, grass and tree maintenance that Futures Housing Group are responsible for maintaining across its entire operating area.

What can I do if am struggling to pay my rent or other bills?

Futures Housing Group offer a free, confidential Money Advice Service. This service can assist with making sure you are claiming all the benefits you are entitled to, debt advice, priority payments and household budgeting.

Welfare Reform

If you have any concerns relating to Welfare Reform including Universal Credit, or if you require any further information please visit our Welfare Reform page.

How are Direct Debit payments calculated?

Direct Debits are automatically calculated by our computer system to take an equal amount each month. In a full year this will be 12 equal monthly payments which is based on your annual rent divided by 12. If you receive part Housing Benefit this is taken in to account before the Direct Debit amount is calculated.

The calculation for the rent year 2017/2018 will start on 3rd April 2017.

The calculation may change if there are arrears on your account or you join the Direct Debit scheme later in the year.

Do I get a letter if my Direct Debit changes?

Yes, if your Direct Debit is changed we will write to you with the new monthly amount. Your Direct Debit may change if the amount of Housing Benefit you receive alters or you fall in to arrears; if the amount you need to pay changes regularly then you must always check that your rent commitments are being met.

  • Last updated: 27/02/2017

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