If you are an existing Futures Housing Group customer in Derbyshire or Nottinghamshire, please click the button below.

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If you are an existing Futures Housing Group customer in Northamptonshire, please click the button below.

My Account

I can’t pay my rent

We offer customers a range of payment methods and expect rent to be paid promptly and in advance.

It is your responsibility to pay regularly and correctly so if you are having problems with paying your rent, please contact our Income Recovery team on 0300 456 2531 for help and advice.

Visit our money advice section for more information.

If you fall behind with payments

Contact the Income Recovery Team on 0300 456 2531. We can help you find solutions but only if you let us know immediately. A realistic, affordable payment plan can be made to ensure that arrears are cleared.

We always deal firmly with non-payment of rent and service charges and have previously evicted customers for failure to clear their rent arrears.

Futures Housing Group views this action as a last resort, and is anxious to help you avoid rent arrears. We have a team available to offer advice or assistance where necessary.

As soon as you know about any change to your income or your expenses, contact us straight away. The sooner we know the problem, the sooner we can help.

Other debts?

If you are struggling with other debts, visit dealing with debt section for help.

  • Last updated: 18/05/2016

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