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Our Service to You

If you feel that someone is acting unreasonably and you don’t feel threatened, speak to them about your concerns first.

If you feel they are unwilling to address their behaviour and you can’t resolve the issue with them then contact us.

It is likely that they don’t realise they are causing a nuisance. In cases of genuine anti-social behaviour contact Futures Housing Group and tell us what the problem is. We will then investigate the situation and try to resolve the reported issues as quickly as possible.

If you report an incident of anti-social behaviour we will:

  • Acknowledge your complaint, by post, within one working day enclosing an ASB Information Pack and diary sheets
  • Visit you at home or another agreed location within five working days to discuss your complaint and agree an action plan
  • Work with the Police and other agencies to deal with crime, harassment and anti-social behaviour
  • Where appropriate offer a mediation service between you and the perpetrator
  • Where appropriate take legal action, including injunctions and use Acceptable Behaviour Contracts (ABCs). In the more serious cases we will commence possession proceedings
  • Provide support to the victims and witnesses of anti-social behaviour.

If we cannot address the ASB we will tell you why we are not able to help and assist you in contacting other agencies.

  • Last updated: 04/05/2016

©2017 Futures Housing Group | Futures Housing Group and Futures Greenscape.
Registered Office: Asher House, Asher Lane Business Park, Ripley, Derbyshire DE5 3SW. | Award Winning Design Agency – GSD®

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