Normal service is resumed
A number of internal issues have caused a number of delays for customers trying to contact us by phone over the last few weeks.
It falls below the high standards we set for ourselves and we would like to apologise to our customers and people we work with for any inconvenience or additional effort this has caused to you
We now expect our customer service centre to be back to normal.
Remember though, we have a range of digital channels you can use to get in touch including our self-service system, My Account, live webchat on our website, Futures Help on Twitter and Facebook and email firstname.lastname@example.org