Supercharged self-service coming soon for Futures customers
Customers will be able to take more control of their account with us when Futures Housing Group upgrades its self-service system at the end of July.
Your Account, our online service, is being rebranded as ‘My Account’ and getting a huge makeover to make it easier than ever before for people to book repairs, pay bills, check their balance and update their details.
The service, which goes live on Monday 31st July 2017, means customers will be able to do what they need on any device, at any time and anywhere with an internet connection.
You can find out more about the new features and how to register here: http://futureshg.co.uk/your-services/my-account/
Suki Jandu, group director of customer experiences at Futures, said: “Futures is on a mission to create effortless experiences for our customers by making it as easy as possible for people to do business with us.
“My Account is a great example of that mission in action and will mean customers can pretty much go online and do everything they need to without having to call us or write to us.”
The old Your Account system will be unavailable between 25th July and 31st July so the work can be done to get the new My Account system up and running.
Customers may need to upgrade their internet browsers to get the most from My Account. For a handy guide to upgrading, click here.
Please note that the online repairs booking facility will be available to Amber Valley customers only to begin with – but will be rolled out to Daventry customers in the near future.