Derbyshire/Nottinghamshire

If you are an existing Futures Housing Group customer in Derbyshire or Nottinghamshire, please click the button below.

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Northamptonshire

If you are an existing Futures Housing Group customer in Northamptonshire, please click the button below.

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Compliments and Complaints

From Monday 23 January, we will be launching a new complaints policy designed to help us put things right first time

The new policy makes logging complaints much more straightforward for our customers, allowing us to act on them as quickly as possible.

The new policy will introduce a simple two-step model that will replace our previous multi-layer approach.

The two stage process will be as follows:

  • Complaint investigation – complaint is received, investigated and resolved.
  • Single stage appeal – in rare circumstances where a complaint has not been resolved satisfactorily, customers may appeal.

Developed with input from the Futures Housing Group Insight Committees and the Housing Ombudsman, the policy aims to deliver fair, high quality customer experience and to help us learn from the complaints we receive.

For more information, you can read the Futures Housing Group complaints, comments and compliments policy here.

There are a number of ways you can get in touch with us, just choose whichever is easiest for you.

If you live in one of our homes in Northamptonshire, get in touch here.

If you live in one of our homes in Derbyshire or Nottinghamshire, get in touch here.

  • Last updated: 03/06/2015

©2017 Futures Housing Group | Futures Housing Group and Futures Greenscape.
Registered Office: Asher House, Asher Lane Business Park, Ripley, Derbyshire DE5 3SW. | Award Winning Design Agency – GSD®

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